By definition, trust is the “firm belief in the character, strength or truth of someone or something.” In our business, trust applies to someone and something – the roofing contractor and the product. At Roofing & More, we strive to give our customers “more” by ensuring that they can trust us.
All too often, the word “trust” is thrown around without much meaning behind it. We can offer “more” to those who are putting their confidence in our abilities and their homes in our care by giving them tangible trust. Meaning, we can prove to customers that they can trust us before they sign anything and before we install any products on their home.
How can we achieve tangible trust? Trust begins with the reputation of a company and their core values or pledges to their customers. When it comes to these core values, customers should be able to see them in action – not just hope that the company will follow through on what they promise.
The definition above references “something.” For us, that’s the product. In order to be a trusted company, we partner with manufacturers that provide trusted products, and warranties that are honored if an issue arises. Roofing & More strives to be the best, so we only do business with the best, conducting research to make sure our customers will be covered in the rare case of a manufacturing defect.
Processes That Build Trust
Of course, what is a great product worth if you hire a contractor you can’t trust to install it correctly? You may end up with an improper installation that nullifies the warranty, end up overspending or be stuck waiting for no-shows. Our customers trust us because we put in the work to give them an exceptional experience. For example, our customers learn about our processes that ensure that everything goes smoothly – and we even have processes in place just in case anything goes wrong. We also have the proper certifications and training needed for every product. To top it off, we have customer reviews across multiple platforms that share others’ experiences with Roofing & More.
Get MORE With Roofing & More
We hope that by giving our customers the ability to trust us with their home and demonstrating our values, they will gain an exceptional experience from Roofing & More. We invite you to call us at (571) 410-0274 or complete our convenient online quote request form for a free in-home consultation and estimate on your next home improvement project.
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