September marks the end of summer and brings the comfortableand refreshing feelings of fall. For us, it also marks the start of businessplanning for the new year. While, of course, we review the numbers and set newgoals (and many other specifics), we also focus on our vision, mission and corevalues.
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One of the biggest mistakes that roofing contractors make is building their business as if they were the customer. This meansthat their processes have everything they might want if they were to hire thecompany for their own home. Unfortunately, this method leaves some of theircustomers unsatisfied.
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