In last month’s “President’s Corner,” I wrote about why many roofing, siding, window and door contractors fail within the first five years, and why it matters from a business perspective. This month, I want to discuss why that statistic should matter to homeowners.
One frequent type of call we receive is when a homeowner is having a problem with their roof, siding, doors or windows, and the contractor that installed them has gone out of business. If the issue stems from an improper installation, it will not be covered by the manufacturer warranty but may have been covered by a workmanship warranty provided by the contractor. Because the company that installed the product is now out of business, the homeowner will have to pay to fix something that was installed within the last few years and should have been covered by a company’s workmanship warranty.
Think About the Future
Warranties are everything when it comes to home repairs and remodeling. But the warranty is only as good as the company that writes it. When a company goes out of business due to lack of professionalism, it affects the owner, employees and its customers.
At Roofing & More, our biggest focus is to provide “more” to our customers — not only with the incredible warranties we are able to offer through our manufacturer partnerships, but also with workmanship warranties. By constantly improving our processes and procedures, we are providing our customers with excellent service and ensuring that our business is successful enough so that we can be there years down the line if repairs are needed on a project we completed, whether it is the original homeowner reaching out or the property has been sold. We have a record of the products we installed and the work we completed that we can access quickly and efficiently for the benefit of our customer.
When researching a contractor for new builds or renovations, pay attention to how they run their business. Will they be around in five years to support you?
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