Years ago, I came across this nugget of wisdom that I have held onto as truth.
"It is not you that determines if you’re an expert. It is those you serve who determine whether you’re in fact an expert in whatever area you study, teach, model, live and work."
At Roofing & More, we train, strive and strategize to ensure that we have the expertise to share with our customers when it comes to roofing, siding, windows, gutters, doors and more. We do this by developing our knowledge and skills, and by being educated and up-to-date in our field. For this reason, we do not walk around claiming “We are the experts.” Instead, we follow the wisdom stated above and leave that opinion to our customers to let others know that “we are the experts.”
Proper Knowledge & Training
One of the ways we set our team up to be the “experts” is by equipping them with proper knowledge and training. First, we find the right employees – those who want to be considered experts. Secondly, they must be trained in the ins and outs of the materials and process to ensure an expert installation.
We’ve developed our own internal process so that when hiring new employees, we are choosing people who will also help provide “more” to our customers. To do this, we look at three things: attitude, aptitude and heart.
· Attitude: Employees with positive attitudes are the best team members to have by your side because they have a spirit of learning and growing. No matter how much experience they have in their field, they have a thirst to know more and learn from others around them.
· Aptitude: Though a positive attitude can help you grow, it is also essential that our employees have a certain aptitude for the job. For example, you can’t be considered an expert roofer while being afraid of heights!
· Heart: It’s important that Roofing & More employees have heart, or passion. When an employee is excited about what they do and looks forward to visiting a customer’s home, it’s demonstrated in their customer service, and in their work.
We Give ‘More’ to Our Customers
This combination of traits creates a team member who will be considered an expert, and who will help us give “more” to our customers. To request a free consultation with a member of our team, call Roofing & More at (703) 467-0206 or contact us online. We serve homeowners located throughout Northern Virginia, including Alexandria, Fairfax, Sterling and beyond.
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