One year into COVID-19, every business owner can say the virus affected their company in some shape or form. They’ve likely learned a few lessons about adapting and efficiency, and changed their business model to keep things running smoothly. Now that the spread of the virus has begun to slow and we are feeling hopeful for the “end,” it’s a great time to look back on the past year and the changes we’ve made and decide what to do with them moving forward.

Stepping Up

At Roofing & More, I learned a lot of valuable lessons about running a business and am even thankful for the good that has come from a terrible, tragic situation. Of course, COVID-19 slowed our business down, but it also helped us change our processes in a way that we wouldn’t have even considered before. The problems that brought us down also made us better in the long run.

For example, I now focus more heavily on measuring the numbers and predictive business analytics to look ahead and gauge what is to come, similarly to a pilot who can tell their passengers exactly what time they may experience turbulence on a plane. We have stepped up our communication, both internally and with customers and manufacturers to do this well. Because of COVID-19, products have not been as available as they were before, and wait times are longer. Now, we can give our customers an accurate timeframe and avoid the “turbulence” that we experienced at the beginning of the pandemic. This helps us with everything from scheduling jobs to maintaining excellent customer service.

Looking Forward

Our improved communication and processes are not something that we expect to put aside as the pandemic slows. Through it continues to be a difficult situation, we were able to learn and improve Roofing & More in ways we wouldn’t have thought of otherwise.  Now, we will be able to offer our customers an improved experience from this year forward, and I am grateful for that.