At a recent kickoff meeting for 2020 planning, I asked my team what comes to mind first when they think of the phrase “Exceptional Experience.” Of course, they quickly answered “the customer.” At Roofing & More, we have always focused on creating an exceptional experience through customer service, especially during the past year as we continue to improve our internal processes. Though that answer is correct, this time I had a few other people in mind:

The Team

Can we really give the customer an exceptional experience if we aren’t providing the same great treatment to each other? During this meeting, I reiterated the idea that working together, and making the workplace a better environment for all team members, will help us reach our goals as a roofing company.

If we were to review each other as coworkers in the same way that a customer leaves us a Google or Facebook review, would we give each other five stars? Each member of the team should strive to make the workday exceptional for everyone else. The more we lift each other up, the more we are excited to go to work and are motivated to be the best in the business. And that translates to even better experiences for our customers.

Our Partners

This team also includes people outside of our organization whom we work with every day: partners and manufacturers. We always want to ensure that each time they interact with Roofing & More as a company, they are getting the same level of service that our own customers and team members receive. We can’t run smoothly on a day-to-day basis or provide our customers with the best products available without help from some of the most knowledgeable people in the industry, and they too deserve an exceptional experience.

How Can We Help You?

My hope is that together as a team we can create an “exceptional experience” for every single person involved in the company. Through this, we can not only improve the company as a whole, but inspire others in the industry to do the same. At Roofing & More, Inc., you can count on our professional roofing contractors to exceed your expectations. Call us today at (703) 828-1620 or fill out our online contact form to request a free quote. We serve all parts of Northern Virginia, including Chantilly, McLean and Falls Church.