Herndon, VA – May 23, 2018 – Roofing & More, Inc., of Herndon, Virginia, has received the most prestigious contractor award GAF offers: The GAF President’s Club Award. This highly coveted award recognizes Roofing & More as one of the “elite of the elite” residential roofing contractors in the United States. GAF is North America’s largest roofing manufacturer, and only GAF Master Elite® Contractors can compete for its residential President’s Club Award. To qualify for this award, a residential roofing contractor must meet specific criteria in at least one out of three different pathways:
- Performance pathway - where contractors focus on giving their property owners the best possible service, quality, and protection
- Reliability pathway - where the contractor has a long history of offering their customers the best quality and protection
- Service pathway - where contractors consistently offer their customers the best protection available in the marketplace.
Roofing & More is certainly an accurate, descriptive name. “We didn’t just do roofing and then add siding, windows, and doors,” according to owner and president, Kyle Hoffman. “We train our people to be just as great in the installation of windows, for example, as they are with roofing products. With all the products that we use, we look for great quality, and we train our people to do their absolute best with every job. This is a critical success factor in our business plan.”
That enthusiastic attitude is prevalent throughout the company and is reflected in its practices. “We have an employee handbook, standard operating procedures, job descriptions, a core value statement, a mission statement, and a vision statement,” explains Hoffman. “These standards dictate how we react or respond to any given situation. People who come to work here are trained to conduct business according to our standards. Our pledge to customers is: ‘We will treat your home as if it were ours; we’ll respect you as a member of our family; and we’ll strive to achieve your 100% satisfaction.’ Any employee who wears a shirt with our logo agrees to abide by that pledge. That’s how we operate; it sets us apart from other companies.”
“Everything we do, from start to finish, is intended to show people value,” continues Hoffman. “There is a market of homeowners out there looking for quality contractors who do what they say and who run a different kind of business. And it shows; customers tell us this all the time in writing and in video testimonials.”
The company strives to make a difference not only in the lives of customers but in the community. “Most of what we do can be described as ‘one-on-one’ assistance,” says Hoffman. “I might go by a home and see that they need some help, or one of my crew will call and say, ‘Boss, I’ve found somebody that we can help.’ These projects aren’t about everybody seeing what you do—it’s between us, the recipient, and God. That’s how I look at it.”
Moving forward, the company will continue providing its customers with great experiences. “Our mission statement is to ‘reinvent new ways and ideas to serve our customers better,’” concludes Hoffman. “We already use great products from GAF and other manufacturers, and we have solid employee experience and training. If we continue on that course—serving our customers, improving our employees’ lives, and giving back to the community—then we’ll be doing great, and I will sleep well at night!”
About Roofing & MoreFounded in 1993, Roofing & More is a family-owned company focused on making the home-improvement experience enjoyable for its customers. With a deep commitment to providing quality, affordable home improvements in northern Virginia, the company has built a strong reputation for quality and ensuring customer satisfaction. Roofing & More offers the highest quality products for roofing, siding, gutters, windows, and doors. The company has an established track record and maintains an A+ accreditation with the Better Business Bureau.
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