We’ve all heard the phrase, “everyone makes mistakes,” and it is certainly true for both individuals and businesses. As a roofing company, we wish mistakes were completely avoidable, but we understand that no human is perfect. What we can do, though, is give our customers a promise: that we care. When a customer hurts, we all hurt.

President’s Corner: We Care About Our Customer

Why Our Customers Choose Us

Lately, I’ve been thinking about the process a customer goes through when they choose a contractor to work with. From the first conversation with a sales representative, to meeting the production team and viewing the final touches, communication between employees of the company should ensure that the customer has a consistent and satisfactory experience. Everyone on our team should be immersed and involved in the account, making sure everything runs smoothly and employees are informed about the customer’s needs and expectations. This is one of the things Roofing & More does best, and this why our customers choose us.

Not only does this process mean that the customer is happy, it means that the employees care. When everyone is involved in the process, one mistake affects us all. When something goes wrong, every employee is concerned about what we can do to fix our mistake, because it genuinely matters to us. We have no desire to dismiss the problem and move on – we are a team, and we will work to make sure everyone on the team is prepared to avoid making the same mistake again.

Dealing With Mistakes

Even the best organizations make mistakes, but what sets one apart from the other is how they choose to handle the aftermath. When you hire the experts at Roofing & More, you aren’t paying for the guarantee of no mistakes. You are paying for the careful, hard work that our employees put into each and every project to make sure that even if the rare mistake is made, the outcome turns out positive for our customer and we learn from it as a roofing company. Our employees care and understand how valuable the opinion of our customers can be.