Ours is such a fast-paced culture, and this culture extends to the home improvement industry. While some Sterling roofing contractors are texting and emailing bids on the spot, a Roofing & More expert goes to a customer’s house to perform a thorough inspection, leaves, prepares an estimate and then comes back to the house to give the estimate in person. From there, we go through all of the possible concerns the customer may have and alert them to concerns they maybe haven’t even thought of.All the Information You Need
Here’s an example. I recently went to a home to evaluate a roof for replacement. Before I left, I told the husband that when I came back with the estimate and proposal, it would be important for his wife to be present as well. He responded that his wife just wanted him to handle it and that she didn’t need to be there.
Seeing as his wife was present at the time, I asked her, “Ma’am, are any of these paintings and valuables on your walls important to you?” She nodded. “Well,” I continued, “The reason I want you to be here next time I come back is so that you can have all the information you need to know. For instance, it’s important that these valuables are removed from the wall before the project starts, as the work can knock them off the wall and risk damaging them.” She was present when I came back with the estimate!
The reason we at Roofing & More take so much time to explain the process is not for us—it’s for you. We believe that in order to feel like you got what you were promised, you need to be fully informed and an active part of the process. This is also why we have our review checklist and put everything in writing. This thorough preparation helps ensure we make good on our promises and follow through to the best of our ability.
For a no-obligation estimate on roofing in Sterling or anywhere in Northern Virginia, call us at [company_number].
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