“Quality you can Trust” and that is absolutely true!!!!!
My husband and I recently have worked with your GAF team and wanted you and your company to know what an exemplary job was done on our home. In June, we spoke with Ellen Ninmo, Warranty Claims; followed by Marilyn, Victoria, Sandra, and Regina in Warranty Registration. Then Paul Koczot of Field Services worked with us on “diagnosing” our problem. Joseph Cotter, Project Manager for Roofing & More, Inc was our next contact, along with his crew and especially Luis. The logo on your GAF literature/website notes: “Quality you can Trust” and that is absolutely true!!!!! A rare thing these days! EVERYONE with whom we have been in contact has been so professional, competent and gracious, I have actually held your company up as an example of the kind of Customer Service ALL companies should emulate. Diagnosis and resolution was timely, professional and very competent; while follow-up to be sure everything was taken care of was unexcelled. Luis went the “second mile” on clean-up and checked ALL skylights and fixed ALL skylight flashing, once the leak problem was identified after the original leak at the “cricket” was repaired. This past weekend with Hurricane Irene , your roof came through with flying colors. We expect to see NO Carpenter Ants next Spring! I work for an architectural firm and frequently neighbors ask for recommendations. I would not hesitate to recommend all of you for excellent products and service!
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